MobiBiz

MobiBiz BlackBerry Helpdesk Solutions

2011-06-09T01:36:00.000-07:00

MobiBiz BlackBerry helpdesk is an On-Demand solution provider to all your BlackBerry distresses ranging from individual devices to BES issues to incorporation and deployment of exchange emails to the devices. We also offer the simplest BlackBerry remote control tool that can be used to remotely connect to a distant BlackBerry, in a matter of seconds and resolve the issue, saving invaluable time for both the helpdesk operator and the device user. Also via our Self-help database questions can be posted for any issue that is experienced and answers can easily be found for issues.

No subscriptions or contracts required. On-Demand help anytime, anywhere.

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MobiBizVNC Helpdesk - Software and Solutions.

2011-05-27T02:08:00.000-07:00

We are very pleased to announce that our MobiBizVNC Helpdesk tool has been officially launched on the BlackBerry app world.

MobiBizVNC Remote Control -

The MobiBizVNC is a revolutionary tool, it enables any Helpdesk operator to remotely connect to a BlackBerry device from any internet connected PC.

BlackBerry users seeking help from helpdesk operators require immediate hassle-free resolution, instead due to technical shortcomings are faced with the frustrating task of explaining the exact situation to the helpdesk specialist. Making the user follow the exact troubleshooting steps also poses a challenge. This results in a devastating customer experience and also a colossal waste of time.

With MobiBizVNC Helpdesk all that is now easy, a few steps and the BlackBerry helpdesk operator has full control of the user’s device and the user can now sit back and relax while his issue is resolved.

Blackberry Helpdesk at MobiBiz

One of the principal challenges a corporate BlackBerry program poses is providing internal support for the Blackberry users in a timely and cost effective manner. Whether it is dealing with the BES License for each Blackberry user, managing the IT policies, managing the accounts, managing the cost of a Blackberry program, or troubleshooting the corporate BlackBerries day to day each of these and your corporate Blackberry program itself can be a challenge. If you have any question about a BlackBerry device, BES server, Mobile E-Mail or any productivity application, ask team MobiBiz.
Our global helpdesk specialists will be happy to resolve and assist you in any of your BlackBerry challenges. We require no contracts or subscriptions. Just call us when you need help. Helpdesk Coverage when you need it.

MobiBizVNC Self – Help Database:-

MobiBizVNC also offers a self-help database with articles to resolve all basic and complicated BlackBerry issues, so any helpdesk operator can assist the user effectively. With widely covered topics from Device issues, to BES issues, to Email issues... we handle it all. BlackBerries and Apples will remain as easy as fruits for MobiBiz users.

Conference alert: Construction IT (19/11/09)

2009-10-12T05:48:00.000-07:00

Kailaz Software CEO Sandeep Jain will be speaking at the Construction IT Conference on Thursday, November 19th 2009 at Microsoft London. His presentation, entitled ‘Mobile IT in Construction: Opportunities & Challenges’, will tackle the issues surrounding the implementation of mobile IT solutions in the construction industry. The talk will draw on the real-world experiences of MobiBiz clients and current research on mobile productivity solutions.

The conference will be chaired by John Findley, former Innovation Director of Balfour Beatty Infrastructure Services. Speakers from Microsoft, Countryside Properties Plc, Aspect Contracts Ltd, and COMIT have been confirmed. This one-day event is free of charge.

If you would like to attend, please register online at http://www.objectiveit.com/ConstructionIT, or contact info@kailaz.com for more information.

Partnership announcement: Ekahau Inc.

2009-10-09T06:02:00.000-07:00

We’re very pleased to announce the partnership between Kailaz Software and Ekahau Inc. Ekahau is responsible for cutting-edge work on location-enabling Wi-Fi networks, helping businesses keep track of people and assets via wireless networks.

This partnership stems from Kailaz Software’s latest R&D project, ‘Wi-Fi based indoor tracking and augmented reality.’ Conducted in association with IT think tanks FIATECH and COMIT, this project will explore the business benefits of mobile Wi-Fi based tracking and augmented reality. Using Ekahau’s Wi-Fi tags along with Wi-Fi enabled mobile phones and laptops, Kailaz clients will be able to add layers of meta-data to their surroundings, to monitor site access, aid maintenance, improve security, and more.

For further information about this project, email info@kailaz.com and watch this space for updates.

Project webinar available online

2009-10-09T04:07:00.000-07:00

This Tuesday, Kailaz Software’s CEO Sandeep Jain presented a webinar on the company’s latest project, ‘Wi-Fi based indoor tracking and augmented reality,’ to an audience of construction industry executives, IT providers, and academic researchers. The webinar reviewed the technical and practical issues involved in implementing Real-Time Location Systems (RTLS), along with the potential benefits to the construction industry:

'While RTLS is already useful for keeping track of people and assets within indoor sites, the presentation explores how this location information can also be used as a platform for other applications, such as mobile phone-based augmented reality. […] Augmented reality adds graphics, sounds, haptics and even smells to the natural world as it exists. You would expect video games to drive the development of augmented reality, but this technology has countless practical applications which are relevant to our industry.'

The webinar was part of FIATECH’s ‘Technology Tuesdays’ webinar series, and can be viewed online at http://fiatech.org/webinar-archives/371-october-6.html. FIATECH is an industry consortium dedicated to improving design, engineering, construction and maintenance processes for large capital assets. For more information about this project, email info@kailaz.com and watch this space for updates.

Partnership announcement: RealVNC

2009-10-07T05:30:00.000-07:00

Do you use mobile phones to keep in touch with your field workers? What happens if they suddenly need help with their devices, but are miles away from the office?

Not to worry, thanks to Kailaz Software’s new partnership with remote control software originators RealVNC. This partnership represents a key step forward in MobiBiz support services, as the incorporation of RealVNC’s mobile features will allow our clients to manage their company phones remotely. Application installation, upgrades, troubleshooting, and more can all be handled from the computer of an administrator or IT staff member. No more rushing back to the office – remote control is easy, secure, and saves valuable time.

This new service should be available to MobiBiz clients by January 2010. For further information, please email info@kailaz.com or check http://www.mobibizlive.co.uk/ for updates.

Welcome to MobiBiz!

2009-03-30T03:45:00.000-07:00

Welcome to the blog! Watch this space for updates about MobiBiz mobile phone-based applications.